Passionate about making complex information accessible

Detail-oriented Technical Writer with three years of experience helping businesses streamline internal processes, identify knowledge gaps, and reduce customer support requests through quality documentation. 

Work experience

Technical Writer - Integrated Lending Technologies

Jun 2023 - Mar 2024

Developed internal documentation to streamline employee workflows and external documentation to ensure customer success for Integrated Lending Technologies’ proprietary loan management software, Allegro.

Technical Writer - Axonius

Jul 2022 - Mar 2023

Designed, launched, and maintained an internal repository of documentation for a staff of 200+ and an external knowledge base of 100+ customer support articles.

Administrative Director/Technical Writer - Hired Judge, LLC

Aug 2021 - Jan 2023

Directed daily function of an international talent acquisition firm with over 1,800 contractors. 

Professor of Communication - Delta College/Mid Michigan College

Aug 2018 - Aug 2022

Prepared course materials including syllabi, lesson plans, and assignment documents. Facilitated student learning through lectures and activities. Conducted academic research on intercultural communication and cultural competency. 

Education

Master of Arts in Communication - Ball State University

Bachelor of Music Education - Central Michigan University

Bachelor of Arts in English - University of Northern Iowa

Skills

Technical Proficiencies

Affiliations



Publications and Conference Presentations

Additional Awards and Honors